The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
 Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Macromedia Dreamweaver and...
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Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
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Can I edit flash template in Swish?
No. Our flash templates can be edited only with Adobe Flash. http://www.adobe.com/products/
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Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
Yes, of course.
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How can I modify a template to suit my particular website?
Please visit our Help Center Section to get detailed information.
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How can I modify flash portion of the template?
You need to use Macromedia FlashTM to edit animated part of the template. Please visit the site...
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I ordered a template but haven't received the download information.
In this case please contact our Billing Department using e-mail (billing@template-help.com). You...
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I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact our billing...
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I was wondering if you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts with contractually oblidged designers.
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I would like to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check.
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I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!
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In what formats are your templates available?
Most website templates are available in Photoshop, Flash and HTML formats. Fonts are included...
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Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
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Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department (billing@template-help.com) and they will reactivate...
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Is it possible to use your templates to develop websites for my customers?
Yes. It is perfect for designers who want to offer their customers a high-quality design and also...
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Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are...
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Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After...
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Is there any return policy?
Since our company is offering non-tangible irrevocable goods we do not issue refunds after the...
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What am I allowed and not allowed to do with the templates?
You may: Build a website using the template in any way you like. You may not: Resell or...
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What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $20-$70. You don't have to...
Views: 696
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What do I receive when I order a template?
After you complete the payment via our secure form, then you will receive a confirmation email...
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What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info...
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What is the best place to find photos/images for modification of my template?
We recommend you to purchase images from www.gettyimages.com or www.istockphotos.com
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What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:Non-exclusive purchase means that other people can buy the template you have...
Views: 332
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What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best, but you can use your favorite HTML editor.
Views: 328
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When I try to open the flash fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX to...
Views: 327
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